| "I want to thank your agency, and especially you for your professionalism. In the years we have been clients, all of our business has been not only straight forward and expedient, but pleasurable. We get all the information we need in an easy to understand way. Your suggestions are always welcome, and have created better protection for us. My wife and I thank you. " | ||
|
| "My name is Tony Laughlin and have been a client of Shepard Insurance Agency since late 1997. I came to this agency for the purpose of getting lower insurance rates. I not only found lower insurance rates, but I found by far, one the best agents in Ms. Luz Gomez. I unfortuneately have had a few incidents with my vehicles in the past, and I never felt that I was getting anything but top service. The phone calls are returned in very timely manner, and questions are answered as if they knew before they were asked. With the service I receive, I feel like I am their only client. There is no exaggeration in any of these comments, I feel the way I have explained. Thank you Shepard Insurance and a special thanks to Luz Gomez. " | ||
|
A new client sent us an email saying how surprised he was to hear from us in the midst of his evacuation during the November fires that swept through Yorba Linda.
Well, we were surprised that he was surprised.
Here’s what he said -
“Our family was part of the mandatory evacuation during the recent Yorba Linda fire. As my wife and I anxiously waited to see how our home would fair, I was absolutely blown away when I received an unsolicited call from Gary at Shepard Insurance. First, Gary wanted to confirm the family was all safe. Second, he let me know that he would be opening a claim with our current homeowners insurance company as soon as we hung up. He wanted to assure us that we would receive all the support we needed both while evacuated and in the event we should return to a damaged or destroyed home. Although our stress level was high, both my wife and I knew at that moment, there was no better service we could ask for and that our decision to use Shepard Insurance for all our insurance needs was one of the best decisions we have made.”
We appreciate the praise, but we just did what we always do when a fire, earthquake or other disaster hits - we contact our clients in the affected area to make sure they’re OK and to help in any way we can.
Many of our policies provide added benefits, such as reimbursement of hotel costs during a mandatory evacuation. But in the chaos of an evacuation, our clients don’t remember that. And that’s why we call – to make sure they get all the help they need.
That same unexpected service is available to you. And it probably costs less than what you’re currently paying. Call us at (888) 284-9489 for a free quote. You might be surprised at what we can offer.
This story does have a happy ending, by the way. Our client’s home survived the fires without any damage.
copyright 2024 Shepard Insurance Agency. California License# 0716376