"Obviously I have been pleased with Shepard Insurance Agency since when I needed to get insurance for all of my daughter's needs I chose Shepard over the other closer agencies. Service and attentiveness are key considerations in this type of relationship."
Dick
Los Angeles

 

 

"I just wanted to express, how very pleased I have been with all of you and your company throughout the years. All of your services provided to me were done very timely and professional. If I had any questions at all, one of you got back to me immediately. The customer service has been exquisite and I want to thank, every one of you, for your wonderful care. I realize that you sometimes had to go the extra mile for me and you certainly did it with a smile, courtesy and kindness. Your customer service has been impeccable. Thank you for being such a wonderful Insurance group and a fantastic team. "
Heidi

 

Because we are a family, we treat you like a member of the family. That means you get our full attention, and that's why we committed ourselves to the 15-15 Pledge. *We guarantee *that when you call customer service during office hours, your call will be answered by one of our staff within *15 seconds, *or you will receive a *$15 gas card. *We are proud to report that more than a year after making the pledge we have fulfilled our promise on *100% of our customer calls. *Credit for this accomplishment goes to our dedicated staff members, who demonstrate their commitment to your satisfaction every day!
*Refer a friend – it's a gas!*

The next time you refer a friend who purchases a new policy from Shepard Insurance, we'll send you a $25 gas card. It's our way of saying thank you for trusting us to take care of your business – and take care of your friends.