"I just wanted to express, how very pleased I have been with all of you and your company throughout the years. All of your services provided to me were done very timely and professional. If I had any questions at all, one of you got back to me immediately. The customer service has been exquisite and I want to thank, every one of you, for your wonderful care. I realize that you sometimes had to go the extra mile for me and you certainly did it with a smile, courtesy and kindness. Your customer service has been impeccable. Thank you for being such a wonderful Insurance group and a fantastic team. "
Heidi

 

 

"I recently signed up for new auto, homeowners and umbrella policies with Shepard Insurance. They offered the most competitive rates while at the same time supplying the best customer service I’ve ever received."
Gina
Westlake Village, CA

 

Because we are a family, we treat you like a member of the family. That means you get our full attention, and that's why we committed ourselves to the 15-15 Pledge. *We guarantee *that when you call customer service during office hours, your call will be answered by one of our staff within *15 seconds, *or you will receive a *$15 gas card. *We are proud to report that more than a year after making the pledge we have fulfilled our promise on *100% of our customer calls. *Credit for this accomplishment goes to our dedicated staff members, who demonstrate their commitment to your satisfaction every day!
*Refer a friend – it's a gas!*

The next time you refer a friend who purchases a new policy from Shepard Insurance, we'll send you a $25 gas card. It's our way of saying thank you for trusting us to take care of your business – and take care of your friends.