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"I just wanted to express, how very pleased I have been with all of you and your company throughout the years. All of your services provided to me were done very timely and professional. If I had any questions at all, one of you got back to me immediately. The customer service has been exquisite and I want to thank, every one of you, for your wonderful care. I realize that you sometimes had to go the extra mile for me and you certainly did it with a smile, courtesy and kindness. Your customer service has been impeccable. Thank you for being such a wonderful Insurance group and a fantastic team. "



"I want to thank your agency, and especially you for your professionalism. In the years we have been clients, all of our business has been not only straight forward and expedient, but pleasurable. We get all the information we need in an easy to understand way. Your suggestions are always welcome, and have created better protection for us. My wife and I thank you. "


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The recent Southern California wildfires have focused our community on the need for disaster planning and a good understanding of insurance in case the worst happens. As with most natural disaster, advance preparation is key to all home or business owner to ensure the best outcome possible both short and long-term. Not only will planning ahead save you time and money, but it will also save countless hours of aggravation and frustration in the unfortunate event of having to rebuild your life and business, literally from the ground up.

We strongly encourage our customers to compile a thorough inventory. A detailed and itemized list of everything your family owns — down to the very last plate — is best, but at the bare minimum videotape or take digital images of your house room-by-room.

Include the insides of closets, cabinets and don't forget about your possessions in the attic or stored in the garage. For business owners, maintaining a detailed list of equipment, furniture, fixtures, tenant improvements, and stock; as well as a record of sales, is essential.

If you are looking for a place to start, Shepard Insurance has a comprehensive checklist and guide for your home inventory available at our website: Download the household inventory (PDF).

Continuing to update your information is crucial. Remember to keep additional copies offsite or online as well to make sure that information is readily available should the worst happen.